Privacy Policy

1. Introduction

SignalSpark ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading signal platform and services.

By accessing or using SignalSpark, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you personally, including:

• Name and email address
• Payment and billing information
• Account credentials and authentication data
• Communication preferences and contact information
• Profile information and trading preferences

2.2 Usage Data

We automatically collect information about your interaction with our services:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Signal performance and trading activity
• Log data and analytics information
• Cookies and similar tracking technologies

2.3 Trading Data

When you use our trading signals, we may collect:

• Signal execution data and performance metrics
• Trading preferences and risk parameters
• Portfolio information (if provided voluntarily)
• Feedback and signal ratings

3. How We Use Your Information

We use collected information for the following purposes:

• Provide, maintain, and improve our trading signal services
• Process transactions and send transaction notifications
• Send trading signals and important service updates
• Personalize your experience and optimize signal delivery
• Analyze usage patterns to improve our AI algorithms
• Detect, prevent, and address technical issues and fraud
• Respond to customer support requests
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer support.

4.2 Legal Requirements

We may disclose information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Secure payment processing through PCI-compliant providers
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications
• Restriction: Request restriction of processing
• Object: Object to certain processing activities

To exercise these rights, contact us at privacy@cryptosignalhq.com. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Disabling cookies may affect functionality.

8. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Account information is retained for 7 years after account closure for legal and regulatory compliance. Usage data is typically retained for 2 years for analytics purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by regulatory authorities, to protect your information during international transfers.

10. Children's Privacy

SignalSpark is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately at privacy@cryptosignalhq.com.

11. Third-Party Links

Our services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: